Process 100+ daily financial transactions including deposits, withdrawals, drafts, bill payments, and cheque deposits with strict accuracy standards.

Verify client identification and apply appropriate hold policies following AML and KYC compliance guidelines for financial transactions.

Support account servicing requests including profile updates, PIN resets, and account maintenance while maintaining strict confidentiality standards.

Educate clients on digital banking tools and self-service platforms to reduce branch inquiries and improve operational efficiency.

Supported operations across five sold-out events at BC Place, Rogers Arena, and UBC Thunderbird ensuring smooth guest experiences.

Processed hundreds of POS transactions per shift while maintaining 100% cash accuracy during high-volume event operations.

Monitored crowd flow, safety compliance, and inventory levels to improve service efficiency and reduce service delays.

Mentored five new staff members on operational procedures, setup, and closing processes during high-pressure event shifts.

Completed 500–1,000 weekly annotations for LLM-based systems using specialized tools while maintaining strict quality and deadline requirements.

Evaluated AI model outputs for clarity, correctness, and alignment with instructions to improve machine learning training datasets.

Achieved 98–99% quality scores while resolving complex annotation edge cases to reduce downstream NLP model errors.

Escalated ambiguous responses and contributed to annotation guideline improvements reducing evaluator inconsistencies and project rework.

Resolved more than 300 weekly customer cases involving lost shipments, refunds, and product issues while maintaining 95%+ CSAT.

Investigated over 1,500 monthly orders using backend tools ensuring policy-compliant resolutions and reducing refund leakages.

Maintained top performance across AHT, quality metrics, and resolution accuracy while achieving strong SLA adherence.

Recognized as Employee of the Month in first month for exceptional performance and customer service quality.

Managed portfolio of 150+ high-risk customer accounts weekly using CRM systems and automated dialer platforms.

Ranked within top 20% of collectors based on recovery performance, compliance metrics, and quality audits.

Negotiated payment plans aligned with customer financial capacity while ensuring regulatory compliance and documentation accuracy.

Maintained accurate case documentation and account notes supporting regulatory standards and financial reporting requirements.